CRM Software from Caspian - enter site

CRM software (Customer Relationship Management) including Sales Force Automation, Marketing, Customer Services and Web Solutions.

CRM Software - complete customer management for sales force automation, marketing and customer services. Integrate Caspian CRM software with your back office systems, such as ERP, MRP and accounting.

Caspian CRM is a suite of customer relationship management solutions designed to enhance and support your communication transactions with your prospects and customers. Caspian can be fully integrated with your other systems such as accounting and ERP to give you a single view of the customer.

With flexible functionality, Caspian can grow with your business. You can add new functionality as and when you require it. A scaleable solution, new users can be added at any time.

Single central CRM database	Fast, simple remote access for field based users
Complete management of accounts and contacts	Sales forecasting and analysis
Complete history of all actions	Customised 'single-click' operations per user
Detailed contact profiling	Single to complex pricing models
Manage complex relationships with multiple accounts/contacts/partners	Outlook bi-directional integration
InfoCentre knowledge management	Graphical reporting & analysis
Integration of data from any other system	Quotes and proposals with multi currency
PDA, XDA, XDA2	Project sales management
SMS messaging	Project sales management
Document Management	Group diaries & Outlook appointments
Web site and ecommerce integrations	Automated business alerts

Caspian enables you to manage every relationship; leads, prospects, customers and partners. You can very quickly see a complete picture of any company or contact. Caspian can help you manage very simple to very complex relationships, whether you sell direct to 20 companies or if you sell via partners to hundreds of companies around the world, Caspian will ensure that you are in control at all times providing your business with the knowledge you need to be successful.

Caspian supports the entire sales and marketing process from lead to prospect to customer to after sales service/support. Helping you to create marketing campaigns, manage responses, qualification, assign them to the sales team, quotes, proposals and sales orders, sales forecasting, invoicing, to customer management. If you need to create external documents, maybe a PowerPoint presentation; this can be linked to the record in Caspian so you never have to waste time looking for it in the future.

Caspian has very detailed reporting and analysis functionality. As well as standard reports, Caspian offers pivot and cube analysis for your sales and marketing management for very detailed information that is crucial to some businesses.

Caspian can be integrated with your other systems such as accounting and ERP – to date we have been able to seamlessly integrate with all the systems we've been asked to!

Caspian Web Solutions consists of eBusiness and eCRM. Caspian eBusiness offers the ability to give access to customers, partners and employees 24/7 wherever they are in the world. Caspian eCRM is a web version of Caspian client/server, enabling you to manage your business online.

CRM Software from Caspian.