The roles and responsibilities for customer services vary enormously even in highly specialised companies within the same sector. Caspian provides a versatile and simple to use range of options to all customer service types.

For example with Caspian you could better manage and cater for:

• Call logging and follow-ups
• Follow-ups through a number of different personnel
• Automated responses
• Specific processes based on rules and conditions
• Issues, durations and activities leading to final resolutions
• Complaints, administration and follow-ups
• Managing priorities and escalations
• Measuring effectiveness in services and response times
• Filter out customers who produce lowest profits
• Integrating with sales forces and working collaboratively