Caspian will fit your business. How? Because Caspian has many tools that enable you to configure your solutions how you want and give them the look and feel that best suits your business.

• Simple to use and understand
• Fast and accessible
• Comprehensive and detailed functionality
• Customisable and extendable by you
• Integrated modules, mix and match with pricing options
• Extensive analysis and business intelligence
• Any financial system for integrations of quotes, orders and invoices
• Seamlessly integrated with Microsoft ® technologies like Outlook, Word, Excel and Exchange.
• Needs of many different types of users, departmental to company wide
• From 5 to 1000 users
• Automated, built-in version control with fast and easy deployment
• Built-in support system
• Operates on Windows operating system including mixed environments
• All Microsoft ® SQL Servers database, Oracle 7 and 8i, IBM DB2

Caspian is a very detailed and robust business and customer management software solution ; a suite of Customer Relationship Management (CRM) modules geared towards improving your efficiency and productivity to increase your profits and quality of life at work. Departments can communicate simply and clearly with one another; people really working together to achieve greater customer satisfaction, retention and acquisitions, all this with a fast Return on Investment (ROI).

Relationship Management

Often confused with basic contact or activity management; managing customer relationships is vital to your success, whatever the size of your business. You need to know your customers inside out and be able to share information and knowledge throughout your teams, departments or across the business. Find out how you can improve the management of your relationships with your customers with Caspian.

Sales Force Automation

Sales people generally want to sell and not become slaves to complicated processes and database administrators! Both office and field based sales teams need to have access to the same customer, prospect, leads and project information in order to be productive and to keep the sales cycle moving forward efficiently. Sales Management needs to be accurate, efficient, and simple with up to date forecasting and analysis to keep track of all the opportunities. Find out how Caspian Sales can keep you ahead of the competition and enable you to make more sales and grow.

Marketing Automation

Developing and protecting the brand and spending limited money effectively has never been more difficult. Effective marketing departments need accurate, varied, fast and detailed prospect and customer information; a central database, flexibility of management, the ability to create, track, manage and analyse any size and type of marketing campaign, cost per lead and campaign effectiveness information. Combine Caspian Marketing with Caspian Lead Management and you'll have the perfect set of tools and information. Everything the marketing person/team needs for generating quality leads cost effectively for the sales staff. Find out more about Caspian Marketing.

Customer Services

Meeting and managing customer expectations has always been tough and with the substantial demands on time, it can become mission impossible! Do you get any customer complaints? Do you provide after sales or support services? Do you have a help desk? Through its detailed historical information, queries and logs and knowledge database, Caspian Customer Services enables you to retain your customers through knowledge and efficient service. Encourage your customers to keep spending money with you – because you are on top of all the issues and you give them good customer service and that's exactly what they'll do. Find out more about Caspian Customer Services.

Integrations

One thing you can be sure of is that Caspian can integrate with virtually any system. Systems such as MRP, ERP, Accounting including any legacy systems for example VAX and hierarchal Unix database systems.

Web sites are also integrated with Caspian with numerous automation options and customised processes.

Microsoft ® technologies like Outlook, Exchange, Word and Excel can now be used in the way that perhaps they were intended for.