Risks? Of course there are risks! The big question is what are the risks, how can you avoid them and making mistakes, how can you avoid getting into never ending disputes with your CRM supplier and ending up with weekly problems and user dissatisfactions? Just to name a few!

Many would argue and present persuasive cases for all sorts and types of risks, particularly from CRM suppliers with little know how and experience and hardly ever having anything to do with the product they are selling.

When working with Caspian one of the very first tasks is to work through the risks. We bring to the table many years of experience, robust technologies and implementation methodologies. We treat risks very seriously and have the means and know how to work with you and reduce risks to less than 3%.

There are different types of risks. There are the obvious ones when it comes to selecting your CRM product, technologies, supplier and project details. There are also risks within your own organisation. These risks may not be as obvious, after all how many times do you implement CRM solutions? So, we have just a few examples here for you and we will be happy to discuss these and many others with you.

How much of the everyday requirements of the actual users have been taken into account and how have these been validated and quantified?

How does the CRM supplier approach, accommodate and factor in its quote/proposal to you unknown requirements, full details of which will not be fully known and understood until the project has commenced?

How is the introduction of the CRM system going to create changes in the way people work and interact with each other internally? What measures are going to be introduced and what management is to be provided by your CRM supplier?

What is the information architecture and how does this map against future options and requirements?

How can the CRM supplier share the risks with your organisation?