| Classification Key Definitions |
| FATAL |
Unable to use system for data entry or retrieval.
Serious loss or corruption of data identified, Caspian use is suspended. |
| SEMI-FATAL |
Certain users unable to use Caspian but majority still able.
Data loss or corruption occurring on a small or intermittent basis. System still in use. |
| FAULT |
A Caspian function not acting as designed or specified and causing problems for users. |
| GENERAL QUERY |
Questions relating to a lack of knowledge towards a specific function or feature, where existing documentation does not provide any or sufficient information. |
| ENHANCEMENT |
Suggestions for improving existing functionality or adding new functionality to improve the overall operation of the Caspian software. |
