It's no surprise that training is almost always one of the poorest aspects of many implementations. It's also no surprise that the senior management of many organisations do not approve the proposed and at times the substantial costs for training. The results are highly predictable and you can almost imagine the tension and adversarial approaches adopted in the review meeting discussing the problems being experienced.

With Caspian virtually everything is more detailed, effective and less costly! There are important differentials. For example, the physics of Caspian software for use by internal sales administration is different to that of a field based account manager. The requirements for information capture and analysis of information is also sufficiently different to the demand and energy in the implementation process and with it the impact on the required training. The training time and focus is also very different, in turn actually reducing the training time and resources.

The Caspian trainers play a very important part in the success of the training. The Caspian trainers are not just limited to their product expertise. The trainer would have substantial knowledge about your industry, your organisation, its processes and culture. The trainers are also knowledgeable about the project's goals and objectives and aware of the internal workings of the user's daily work, demands and expectations.

There are different training courses all delivered with tailored training manuals, these are:

• User training specific to their roles, responsibilities and requirements
• Senior management analysis training
• System administration training
• Train the Trainer training
• Systems integrations with back office system training
• Data migration and uploads training
• Customisation training
• COM based customisation training