There is always a danger of over engineering processes when using CRM systems, good ideas at the design stage but in practice can actually turn the users into slaves and create substantial overheads. Most systems are either so basic that they fail to meet ongoing and changing requirements, or they are so complex and technical that they require a team of IT professionals to make any use of them.

With Caspian, you can avoid these common mistakes, pitfalls, difficulties and high costs. Instead, you can design and develop simpler solutions but with no compromise on creating elegant processes efficiently and quickly for greater automation and productivity.

Telesales & Customer Services Processes

These two areas are commonly targeted for a high degree of process design. It's not unusual to experience churn of staff with added pressure of substantial demands on their time.

With Caspian Process designer tool, business users can create simple and highly effective processes and very simply and quickly deploy to selected users.

For complex requirements the Caspian Process Designer provides an extensive range of development options through which virtually any bespoke process can be created and integrated into Caspian.

There are no limits to the number of processes that can be created and deployed per each user or groups of users. Any process can also seamlessly integrate with Outlook, Word, Excel and MS Exchange.

Caspian process designer also works with MS SQL Server databases and Oracle.